Refund / Return Policy

Last Updated: August 10, 2026

We want customers to feel confident when ordering from Belaor.

Eligible purchases made through belaor.com are covered by our 180-Day Satisfaction Guarantee, subject to the terms of this Refund / Return Policy and any mandatory rights provided by applicable consumer law.

1. 180-Day Satisfaction Guarantee

If you are not satisfied with an eligible Belaor product, you may contact us within 180 days from the date the order was delivered to request assistance under our Satisfaction Guarantee.

Contact: support@belaor.com

Please include your order number and a brief description of your concern.

Because the purpose of our Satisfaction Guarantee is to give customers a reasonable opportunity to try eligible products, a product does not necessarily need to remain unopened for a satisfaction claim to be reviewed.

2. How to Request a Return or Refund

Before sending any product back to us, please contact our customer support team.

Please provide:

• Your order number;
• Your full name;
• The email address used for the order;
• The product involved;
• The reason for the return or refund request.

Where appropriate, we may request photographs or other reasonable information to help us evaluate the request.

Please do not return a product without first receiving return instructions from our customer support team.

Unauthorized returns may result in delays in processing.

3. Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, leaking, materially different from what you ordered, or incorrect, contact us as soon as reasonably possible.

We may request photographs of:

• The product;
• The product packaging;
• The external shipping package;
• The shipping label.

After reviewing the issue, we may provide an appropriate replacement, refund, reshipment, or other reasonable resolution.

4. Refund Processing

Once a refund request has been reviewed and approved, the refund will normally be issued to the original payment method used for the purchase.

After we process a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Processing times imposed by third-party payment providers are outside our control.

If an approved refund does not appear within a reasonable time after confirmation from us, please contact your payment provider and then contact us if additional assistance is needed.

5. Return Shipping

If we sent an incorrect product or a product arrived damaged or defective, we will provide appropriate instructions regarding the return, replacement, or associated shipping costs.

For other approved returns, customers may be responsible for return shipping costs unless:

• We expressly agree otherwise; or
• Applicable law requires us to cover those costs.

Please do not send a package to our company address unless our customer support team specifically instructs you to do so.

The address used for customer returns may differ from our registered business address depending on the applicable fulfillment facility.

6. Original Shipping Charges

Where an order qualified for free shipping, no original standard shipping charge was paid by the customer.

Where shipping charges were paid, original shipping charges may be non-refundable for satisfaction-based returns unless otherwise required by applicable law.

If an order is refunded because we shipped an incorrect, damaged, or defective product, applicable shipping charges will be handled as appropriate based on the circumstances and applicable law.

7. Promotional and Discounted Orders

Unless an item was clearly identified as final sale before purchase, eligible products purchased during promotions, bundle offers, quantity discounts, or other promotional campaigns remain subject to this Refund / Return Policy.

Any refund will be based on the amount actually paid for the applicable eligible product or order, subject to applicable law.

8. Non-Returnable or Ineligible Items

We may be unable to approve a return or refund for:

• Products not purchased directly through Belaor;
• Orders that cannot reasonably be verified;
• Requests submitted after the applicable 180-day guarantee period;
• Gift cards, where offered;
• Products deliberately damaged or misused;
• Products used in a manner materially inconsistent with the provided directions;
• Fraudulent or abusive claims;
• Items that applicable law does not require us to accept.

Nothing in this section limits any mandatory consumer rights available under applicable law.

9. Exchanges

Where appropriate, we may replace an eligible damaged, defective, leaking, or incorrect product.

Please contact support@belaor.com before returning any item.

Product availability may affect whether an exchange or replacement can be offered. If a replacement is unavailable, we may provide another appropriate resolution.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation after the order has entered processing or fulfillment.

Once an order has shipped, it generally cannot be canceled and must instead be handled under the applicable return procedure.

11. Refund Abuse and Fraud

We reserve the right, to the extent permitted by law, to refuse fraudulent, deceptive, or abusive refund requests.

This may include fabricated delivery claims, intentional product damage, repeated misuse of promotional offers, unauthorized chargeback activity, or other conduct reasonably indicating fraud or abuse.

This provision does not affect legitimate customer claims or rights that cannot legally be excluded.

12. Consumer Rights

This Refund / Return Policy is intended to operate in addition to rights that customers may have under applicable consumer protection laws.

Nothing in this policy excludes, restricts, or replaces any consumer right that cannot lawfully be waived.

13. Contact Us

For returns, refunds, replacements, cancellations, or damaged orders, contact:

support@belaor.com