Frequently Asked Questions

Last Updated: August 10, 2026

Welcome to the Belaor Frequently Asked Questions page. Below you can find answers to common questions about our products, orders, shipping, returns, refunds, payments, and customer service.

1. What is Belaor?

Belaor is an online skincare brand operated by Zhangzhou Huxiang Technology Co., Ltd.

We offer skincare products designed to fit into everyday beauty and personal care routines and to support the appearance of brighter, smoother, hydrated, and more even-looking skin.

2. Where can I purchase Belaor products?

You can purchase Belaor products directly through our official website at belaor.com.

For customer protection, we recommend verifying that you are purchasing through our official website before placing an order.

3. Are Belaor products cosmetic products?

Yes. Belaor products are cosmetic skincare products.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have a medical skin condition, severe sensitivity, allergies, persistent pigmentation concerns, melasma, or another health-related concern, you should consult a qualified dermatologist or healthcare professional before using a new skincare product.

4. How do I use Belaor skincare products?

Please follow the directions and warnings provided on the applicable product page and product packaging.

Product usage may vary depending on the specific item.

When introducing a new skincare product, patch testing may be appropriate, particularly for customers with sensitive skin or known allergies.

5. How long does it take to see results?

Individual skincare results vary.

The appearance and timing of results may depend on factors such as skin type, existing skin condition, frequency of use, skincare routine, sun exposure, lifestyle, and other individual factors.

Reviews, testimonials, photographs, advertisements, or customer experiences do not guarantee that every customer will experience the same results.

6. What should I do if I experience skin irritation?

If you experience significant irritation or an adverse reaction, discontinue use of the product.

If symptoms are severe, persistent, or concerning, seek advice from a qualified healthcare professional or dermatologist.

7. Do you offer international shipping?

Belaor ships to many destinations internationally.

Shipping availability may depend on destination, product availability, carrier restrictions, customs regulations, and other operational factors.

The shipping options available for your order will be shown where applicable during the checkout process.

8. Do you offer free shipping?

Belaor currently offers free standard shipping on orders over USD $40, unless a different shipping charge or shipping method is clearly displayed at checkout.

Shipping promotions may change for future orders.

9. How can I track my order?

When tracking information is available, it will normally be sent to the email address used to place your order.

Please allow reasonable time after shipment for the carrier to scan your parcel and activate tracking information.

10. Why has my tracking information not updated?

Tracking information may occasionally take time to update after shipment.

Carrier processing, customs clearance, weekends, public holidays, transportation disruptions, and other factors may cause tracking updates to be delayed.

If tracking has not updated for an unusually long period, contact us at support@belaor.com and include your order number.

11. What should I do if my package is marked as delivered but I cannot find it?

Please first check the delivery area, ask household members, check with neighbors or building management where appropriate, and contact the local delivery carrier.

In some cases, a carrier may update a shipment as delivered shortly before the final physical delivery is completed.

If the package still cannot be located, contact us at support@belaor.com with your order number and tracking information.

12. What should I do if my product arrives damaged or incorrect?

If your product arrives damaged, defective, leaking, or incorrect, please contact us as soon as reasonably possible at support@belaor.com.

Please include:

• Your order number;
• A description of the problem;
• Clear photographs of the product;
• Photographs of the packaging and shipping label where appropriate.

We will review the issue and provide an appropriate resolution in accordance with our Refund / Return Policy and applicable law.

13. What is the Belaor 180-Day Satisfaction Guarantee?

Eligible purchases made through belaor.com are covered by our 180-Day Satisfaction Guarantee.

If you are not satisfied with an eligible Belaor product, you may contact us within 180 days from the date the order was delivered to request assistance.

Please review our Refund / Return Policy for complete eligibility requirements and conditions.

14. Does a product need to be unopened to qualify for the Satisfaction Guarantee?

Not necessarily.

Because the purpose of our Satisfaction Guarantee is to give customers a reasonable opportunity to try eligible products, a product does not necessarily need to remain unopened for a satisfaction claim to be reviewed.

All requests remain subject to the terms of our Refund / Return Policy.

15. How do I request a refund or return?

Before returning any product, please contact our customer support team at:

support@belaor.com

Please include your full name, order number, email address used for the order, the product involved, and the reason for your request.

Please do not send products to our registered company address unless our customer support team specifically instructs you to do so.

16. Where should I send a return?

Please contact our customer support team before returning any product.

The applicable return address may depend on the fulfillment facility handling your return and may differ from our registered company address.

Our customer support team will provide return instructions where a physical return is required.

17. How will I receive my refund?

Approved refunds will normally be issued to the original payment method used for the purchase.

After we process a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to make the funds available in your account.

18. Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible at support@belaor.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled once it has entered processing, fulfillment, or shipping.

19. What payment methods do you accept?

The payment methods currently available for your order will be displayed during checkout.

Payments may be processed by Shopify, PayPal, card processors, payment networks, banks, or other third-party payment service providers.

20. Is my payment information secure?

Payments are generally processed through Shopify and/or third-party payment service providers.

Depending on the payment method used, complete payment card information may be handled directly by the applicable payment provider rather than stored directly by Belaor.

We use reasonable measures designed to protect customer information, but no online transmission or storage system can be guaranteed to be completely secure.

21. Do you collect cookies or advertising information?

Our website may use cookies, pixels, tags, and similar technologies for website functionality, analytics, security, advertising, advertising attribution, personalization, and other business purposes.

For complete information about how we collect and use personal information, please review our Privacy Policy.

22. Do you work with advertising platforms?

Yes. We may use third-party advertising and marketing platforms, including AppLovin and other service providers, to advertise our products, measure advertising performance, understand conversions, and improve marketing campaigns.

Our Privacy Policy contains additional information about advertising-related data processing and available privacy choices.

23. How can I contact Belaor?

For product questions, orders, shipping, returns, refunds, privacy requests, or general customer service inquiries, you can contact us using the information below.

Email: support@belaor.com